Last Updated: June 17, 2026 | Effective Date: January 1, 2026
At Miss Ensuelle, we stand behind the quality of our digital programming products and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund.
We process all refunds fairly and transparently, in compliance with EU consumer protection laws.
We offer refunds for digital products under the following conditions:
Refund Period: Requests must be made within 14 days of purchase.
Refund Method: Refunds are issued to the original payment method (PayPal, Wise, or BuyMeACoffee).
For custom programming services, refunds are handled as follows:
The following are not eligible for refunds:
To request a refund:
We will notify you of our decision via email. Approved refunds are processed within 7-10 business days, depending on the payment processor.
We encourage you to contact us first before initiating a chargeback or payment dispute. We are committed to resolving issues amicably. Unauthorized chargebacks may result in account suspension.
We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be evaluated fairly by our support team.
Miss Ensuelle Refund Department
Email: refunds@missensuelle.shop
Response Time: Within 48 hours
Please include your order number and reason for refund