Refund Policy

1. Our Commitment to Fair Refunds

At Miss Ensuelle, we stand behind the quality of our digital programming products and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund.

We process all refunds fairly and transparently, in compliance with EU consumer protection laws.

2. Digital Products Refund Policy

We offer refunds for digital products under the following conditions:

• Defective Product: The product does not function as described or contains critical errors
• Not as Described: The product significantly differs from the description or preview
• Delivery Issues: You did not receive the product files or download links
• Duplicate Purchase: You accidentally purchased the same product twice

Refund Period: Requests must be made within 14 days of purchase.

Refund Method: Refunds are issued to the original payment method (PayPal, Wise, or BuyMeACoffee).

3. Services Refund Policy

For custom programming services, refunds are handled as follows:

• Before Work Begins: Full refund minus any transaction fees
• Partial Completion: Refund based on percentage of work not completed
• Completed Work: No refund unless the deliverables are fundamentally defective
• Revision Requests: Included revisions do not qualify for refunds

4. Non-Refundable Items

The following are not eligible for refunds:

• Products purchased more than 14 days ago
• Products that have been heavily modified by the customer
• Voluntary "Pay What You Want" payments via BuyMeACoffee
• Products marked as "Final Sale" or "Non-Refundable"
• Services where the client approved the final deliverables

5. Refund Process

To request a refund:

1. Contact us at refunds@missensuelle.shop with your order number
2. Explain the reason for your refund request
3. Provide any relevant screenshots or documentation
4. Allow up to 5 business days for our review

We will notify you of our decision via email. Approved refunds are processed within 7-10 business days, depending on the payment processor.

6. Payment Processor Refund Times

• PayPal: 3-5 business days
• Wise: 5-7 business days
• BuyMeACoffee: 7-10 business days
• Credit Card (via PayPal): 5-10 business days

7. Chargebacks and Disputes

We encourage you to contact us first before initiating a chargeback or payment dispute. We are committed to resolving issues amicably. Unauthorized chargebacks may result in account suspension.

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be evaluated fairly by our support team.

9. Contact for Refunds