Privacy Policy

1. Introduction

Miss Ensuelle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website missensuelle.shop, purchase our digital products or services, or interact with us in any way.

We comply with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, billing address, and payment information when you make a purchase.
• Account Information: Username, password, and profile details if you create an account.
• Transaction Data: Purchase history, payment confirmations from PayPal, Wise, or BuyMeACoffee.
• Technical Data: IP address, browser type, device information, and cookies.
• Usage Data: How you interact with our website and products.

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Send order confirmations and updates
• Provide customer support
• Improve our products and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and unauthorized transactions

4. Payment Processing

We use secure third-party payment processors:

• PayPal: Subject to PayPal's Privacy Policy
• Wise: Subject to Wise's Privacy Policy
• BuyMeACoffee: Subject to BuyMeACoffee's Privacy Policy

We do not store your full credit card details on our servers. All payment transactions are encrypted using SSL technology.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize your experience
• Enable secure transactions

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Payment processors to complete transactions
• Email service providers for communications
• Analytics providers to improve our website
• Legal authorities when required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL encryption for all data transmission
• Secure server infrastructure
• Regular security audits
• Access controls and authentication

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Opt-out of marketing communications

To exercise these rights, contact us at privacy@missensuelle.shop.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain transaction data for 7 years for tax and accounting purposes.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, please contact us immediately.

11. International Data Transfers

As an EU-based company, we primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. The "Last Updated" date at the top indicates the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: